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Support/Email and FAQ

For quick and precise help, please check our FAQ (frequently asked questions) below. Your answer might be there

Your question relates to the following subject

You are concerned only if your registration address is in France.
If your documents (ID + POA) have been validated and your card status is CLASSIC or VIP, there are no specific restrictions for you.
If your documents (ID + POA) have not yet been validated, your card status is BASIC.
For deposits by wire: no specific restrictions.
For cash deposits: 250e per month.PLease note this amount limit can vary according with local regulations.
For spending in France: 100e per withdrawal and 250e purchase per month at restricted merchants as variety stores, supermarkets, grocery stores, advertising services.
For spending and withdrawal outside France: no specific restrictions.
To get the most of our card services and remove all restrictions: we advise you to send your documents as soon as possible and upgrade to CLASSIC or VIP status.

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